Return Policy
Last Updated: December 14, 2024
Return Window
- You have 7 days from the delivery date to return your device
- The return period starts from the day you receive your order
Return Conditions
To be eligible for a return, your device must:
- Be in the exact condition you received it
- Show no signs of additional damage or wear
- Include all original accessories and packaging
- Have all original documentation and warranty cards
- Not have any new scratches, dents, or defects
- Have no software modifications or changes
How to Return
- Contact us within the 7-day window
- Receive return authorization and shipping instructions
- Package the device securely with all original items
Refund Process
- Once we receive and inspect the device, we'll notify you of the status of your return
- Processing time: within 1 business day after inspection
- Shipping costs are not refundable unless the return is due to our error
Important Notes
- Returns received after the 7-day window will not be accepted
- Devices showing signs of new damage will be returned to sender
- We recommend using insured shipping as you are responsible for the device until we receive it
Contact Information
Phonehouse
Email: hello@phonehouseng.store
Keep your original receipt and tracking information until the return process is complete.